Terms and conditions

This web page represents a legal document and constitutes the terms and conditions for our website: www.triptosharjah.com , owned by Trip to Sharjah . By visiting Trip to Sharjah website and/or Trip to Sharjah services, you acknowledge and accept the Terms and Conditions set out below, and you hereby agree to fully comply with such Terms and Conditions.

Trip to Sharjah reserves the rights to amend the Terms and Conditions from time to time or update them occasionally in order to meet the appropriate requirements and standards. Your continued use of our website and/or our services after any amendments of these Terms and Conditions will constitute your acceptance of such amendments. Defined below is all the useful information about our online reservation system along with the Terms and Conditions.

GENERAL INFORMATION

All information (written or in images) presented on the website is property of Trip to Sharjah and is exclusive for the use of the website. Any information presented on the website, any other information which is property of Trip to Sharjah cannot be copied.

All written information and pictures on the website regarding hotels are true to the best of our knowledge; nevertheless, we will not be held responsible in any way if information, pictures or result are inaccurate or incomplete.

You will be held fully responsible for the payment of the bookings and or purchases through our website.

It is not accepted to use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

LIABILITY

Any information provided on the website in relation to the Trip to Sharjah  inventory is provided as general information and Trip to Sharjah  shall not be responsible or liable if any such information is incorrect or inaccurate in any respect.

BOOKINGS

  • Vacation Bookings

We reserve the right to cancel bookings which appear to have been made to block or hold spaces.

It is your duty to ensure that all information or details in the booking are legitimate. You will be liable for any charges incurred due to incorrect information or details given on the booking.

It is your duty to check all special conditions of the bookings.

Trip to Sharjah voucher will be issued to clients via e-mail and given to the traveler at all times.

Amendments are subjected to the amendment policy stated on the booking if there is any otherwise, it will follow the same deadlines and charges of the cancellation condition.

Cancellations are subjected to the cancellation conditions of the booking.

Any requests such as early check in, late check out, interconnecting, non-smoking and others alike will be requested from the hotel but, cannot be guaranteed.

Double bookings may result in both bookings being charged.

Trip to Sharjah is not responsible for the extras incurred by the guests.

  • Transfer Bookings

We reserve the right to cancel bookings which appear to have been made to block or hold spaces.

It is your duty to ensure that all information or details in the booking are legitimate. You will be liable for any charges incurred due to incorrect information or details given on the booking.

It is your duty to check all special conditions of the bookings.

Multiple transfer charges or hourly rates will be applied for additional stops outside the pickup or drop off zones.

Rates do not include parking or admission fees.

Cancellations of confirmed services are subject to a cancellation charge depending on the cancellation time and service.

  • Tours Bookings

We reserve the right to cancel bookings which appear to have been made to block or hold spaces.

It is your duty to ensure that all information or details in the booking are legitimate. You will be liable for any charges incurred due to incorrect information or details given on the booking.

It is your duty to check all special conditions of the bookings.

All tours are subject to availability.

  • Hotel + Flight Bookings

We reserve the right to cancel bookings which appear to have been made to block or hold spaces. If the booking is not confirmed at the given cut-off date, the reservation will be automatically cancelled.

It is your duty to ensure that all information or details in the booking are legitimate. You will be liable for any charges incurred due to incorrect information or details given on the booking:

Name must be same as detailed in the passport

Passport must be valid for the duration of your trip. (validity must not be less than six months from the departure date) You may also be required to obtain a visa for some destinations and it is your responsibility to do so.

For Child, exact date of birth as detailed in the passport

It is your duty to check all special conditions of the bookings.

If you require any of our special needs services, please request them when you make your reservation or at least 72 hours prior to the departure of your flight.

Confirmed Trip to Sharjah voucher will be issued to clients via e-mail and given to the traveler at all times.

All reservations, including amendments and cancellations are subject to the Terms and Conditions, Customer Care Policy, General Conditions of Carriage and any applicable fees and charges of the preferred Airline. Therefore, there may be additional charges incurred, which Trip to Sharjah  is not liable for.

All rates and flight schedule are subject to change hence Terms and Conditions apply of the preferred Airline.

  • Rates

Rates or prices are final at the time of confirmation of a booking. The booking will be finalized for the total amount confirmed on the system and your invoices will be raised according to such amount.

Rates are confidential and must not be disclosed or used in negotiations with a hotel/supplier or any other third party.

We reserve the right to amend all rates quoted in the event of any changes in Government charges, levies and taxes. Any such charges will affect new and existing bookings for clients who have yet to stay at the hotel or utilize the service booked.

Certain bookings may have a confirmed price which is higher than the rates we publish and the normal rack rate. This is usually due to extra charges from hotels because of difficult or busy periods (e.g. Exhibitions & Events). In this case the rate on the booking confirmation will supersede the normal published rate. Any amendments done on confirmed bookings on a special rate, promotions may incur a rate change. The same is also applicable to no-shows.

Mark-ups, handling fees and commissions are not applicable on cancelled bookings with charges.

  • Child Policy

Trip to Sharjah should be informed prior to the arrival date if there are any children coming with the parents. Hotels have different child policies & charges. Failure to do so may result in the guests being charged for the extra child/children or not being accommodated.

Concerning any meal policy, the properties commonly provide meals for children up to 2 years old free of charge, Children between 3-12 years old are commonly subject to extra meal charges depending on the property.

For transfer bookings, it is the responsibility of the client to ensure they have the correct child/infant seat for use in the booked vehicle. Failure to do this could result in the service not taking place with no refund possible.

  • Cancellations

Reservations must be cancelled directly on our website. Cancellation terms and policies are usually outlined in the reservation. The acknowledgement in return will be the confirmation of the cancellation, and it will be taken as of the date and time of cancellation. The client is liable to pursue the acknowledgement.

Cancellations will be advised at the time of booking. For any cancellations, please send an email to sales@aurastours.com

  • Payment and Invoices

We reserve the right to suspend/block your system access, cancel all future bookings and/or terminate the contract if payments are not made as per the agreed period or deadline.

In the event of any cancellation by you, the cancellation policies of the relevant hotels may be applied to the cancellation and passed to you, in which case any hotel cancellation charges that Trip to Sharjah  incurs will be payable by you to Trip to Sharjah as a debt, which shall be immediately due and payable, or applied to the credit card you have provided.

  • Complaints

In case of any disputes or protests, any complaint shall be submitted to us in written form and within 15 days starting from the last day of the occupancy. Any complaint submitted after this deadline shall not be taken into consideration.

All disputes should be supported with documentary proofs. Any unsupported complaints will not be taken into consideration.

If the client leaves the hotel before the pre-determined date, an invoice will be issued for the full stay and if the hotel confirms a reduction, it will be our responsibility to issue a credit note for the amount to refund. The client, prior to leaving the hotel, should ask for written declaration that states the exact date in which the stay was terminated and its availability to carry out the refund.

Disputes will not be accepted relating to discounted rates or hotel promotions enforced during the client’s stay.

For any complaints, feel free to contact via email: maher@aurastours.com or via mobile: +971506319066.

Disclaimer

Subject to the limitations set out in these Terms and Conditions, under no circumstances will Trip to Sharjah or its shareholders, directors, affiliates, officers, employees, subsidiaries and agents be liable for any loss or damages of any kind including but not limited to: direct, indirect, special or consequential loss and damages for any use of the site  www.triptosharjah.com or for any of the services provided by Trip to Sharjah .